FAQ
Welcome to our FAQ page. Here you’ll find clear answers to the most common questions about orders, shipping, returns, payments, products, and support so you can shop with more confidence and clarity.
Orders and Shipping
How long does shipping take?
We offer Standard Shipping with an estimated delivery time of 5 to 7 business days. Delivery times may vary slightly depending on your location, holidays, or courier operations.
How much does shipping cost?
We currently offer Standard Shipping for $4.49 on our products. Any updated shipping charges or special offers will always be shown clearly at checkout.
Do you provide tracking information?
Yes, tracking information is provided when available after your order has been shipped. Please allow a short time for tracking updates to appear after dispatch.
Can I change or cancel my order after placing it?
If you need to make a change, please contact us as soon as possible after placing your order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Returns and Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery, provided the item is unused, in its original packaging, and in the same condition in which it was received.
How do I request a return?
To request a return, please contact our support team with your order number and the reason for the return. If needed, we may also ask for photos to review the condition of the item.
When will I receive my refund?
Once your returned item is received and inspected, refunds are processed to the original payment method within a reasonable timeframe. Actual posting times may vary depending on your bank or payment provider.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos. We will review the issue and work on an appropriate solution.
Payments and Checkout
Is checkout secure?
Yes, our checkout process is designed to be secure so customers can place orders with confidence. We aim to provide a smooth and trustworthy purchasing experience from start to finish.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your location and the services currently enabled on the store.
Products and Compatibility
What kind of products do you sell?
We offer smart home electronics, AI gadgets, and modern tech products selected for convenience, functionality, and everyday use. Our goal is to provide products that feel both innovative and practical.
Do your products work with smart home apps or assistants?
Many of our products are compatible with popular smart home platforms and apps such as Smart Life, Tuya, Alexa, or Google Home, depending on the specific product. We recommend checking each product page for compatibility details before purchasing.
Will the product look exactly like the photos?
We do our best to present products as clearly and accurately as possible. However, slight differences in packaging, batch updates, or display settings may sometimes affect the final appearance.
Support
How can I contact customer support?
You can reach us through our Contact Us page or by email at support@eliivora.shop. We aim to respond as quickly and clearly as possible during business hours.
Do you ship across Europe?
Yes, our store is focused on serving customers across Europe. Shipping availability may still depend on the destination and the product selected at checkout.
What if I cannot find my answer here?
If your question is not covered on this page, please contact our support team directly. We’ll be happy to help you with any order, product, or policy question.