Refund policy

Last updated: June 11, 2026

At Eliivora, we want you to feel confident shopping with us. If something is not right with your order, we’re here to help with a clear and fair return and refund process. Please read the policy below carefully before requesting a return or refund.

Returns

We accept returns for eligible items within 30 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition you received it. Items that show signs of use, damage, or missing parts may not be eligible for return.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return. This may include opened or used electronic devices, accessories with missing components, or items marked as final sale. If a product is not eligible for return, this will be clearly noted when applicable.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within a reasonable time. Please note that bank or payment provider processing times may vary.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will review the case and work with you to find the best solution, which may include a replacement, partial refund, or full refund depending on the situation.

Return Shipping

Unless the item is faulty, damaged on arrival, or sent in error, customers are generally responsible for return shipping costs. We recommend using a tracked shipping method for any return to make sure the package arrives safely.

Late or Missing Refunds

If you have not received your refund after it has been approved, first check with your bank or payment provider, as processing times can vary. If the refund still has not appeared after that, please contact us and we will be happy to assist.

How to Request a Return

To start a return, please contact our support team with your order number, reason for return, and any supporting photos if needed. Once your request is reviewed, we will provide the next steps.

Contact

If you have any questions about returns or refunds, please contact us through our support page and we will assist you promptly.